Patient Satisfaction Strategy

Your patients are comparing their experience at your facility to what they could get elsewhere, and if they're walking away unhappy enough to pay cash at a private clinic, something in your delivery model needs to change. We've seen this pattern repeatedly—hospitals start offering ketamine infusions, bill insurance, and then watch patients leave dissatisfied and seek care at facilities like ours where they pay out of pocket. We help you identify exactly where the patient experience breaks down and develop practical strategies to improve satisfaction without compromising clinical standards or operational efficiency. 

The goal is simple: patients who receive excellent care stay with your program, refer others, and build your reputation in this growing field. Reach out to discuss how we can help you retain patients and build a program they'll recommend.